Just Don't Ask if They're in PJs

That operator taking your next order may not be in Mumbai; she might be sitting in her bedroom. A growing number of companies are hiring U.S. home-based call agents as an alternative to more expensive in-house operators or less-qualified offshore call centers.

...The home-based phone phenomenon has grown rapidly, and more than 100,000 workers are now answering calls from their homes, according to research firm IDC. That's largely because phone and broadband technology now makes it simple for companies to forward their calls to home-based workers and allow them access to internal corporate database systems, says Merle Sandler, an IDC analyst.

Source: Newsweek

For more information, please contact:
Howard Sholkin
howard_sholkin@idg.com
617-239-7882