IDC Manufacturing Insights Unveils New Warranty Management Maturity Model; New framework designed to reduce costs, assess capabilities and initiate continuous improvement process

FRAMINGHAM, MA – September 20, 2010 – IDC Manufacturing Insights' Product Life-Cycle Strategies practice today unveiled an initiative to develop a Warranty Management Maturity Model, a proposed standard framework for companies to assess the maturity and capabilities of their warranty organization, benchmark against peers, and initiate a continuous improvement process. The first of its kind, this framework will provide manufacturers with standard language, metrics, maturity stages, and a basis for the best practices and technologies that improve performance and accelerate business transformation.

Technology and engineering oriented manufacturers will benefit greatly from this new model as, according to IDC research, these organizations spend an average of 2-4% of revenues on warranty.

"Warranty management is an area of great opportunity for cost reduction in the discrete industry," said Sheila Brennan, program manager, Product Life-CycleStrategies. "Until now, there was no way for organizations to independently assess their 'as-is' state of warranty and determine their roadmap for incrementally moving forward. Standardization will provide a basis for a higher level of collaboration, resulting in streamlined operations and increased business decision agility."

IDC Manufacturing Insights is working with key members of the Institute of Warranty Chain Management (iWCM), Warranty Week, and industry representatives to vet out the initial model. Other organizations, including OESA and AIAG, are supporting this initiative. Following the development of the model, IDC will launch a large industry assessment survey through Warranty Week (www.warrantyweek.com [http://www.warrantyweek.com]) that will be open to product quality and warranty executives worldwide starting at the end of September. The framework and study results will be presented at the Warranty Chain Management Conference in March 2011 in San Diego.

Once finalized, IDC Manufacturing Insights will release ownership of the model to the iWCM and its members for future maintenance. This will allow the iWCM to develop training courses, practitioner certifications and other mechanisms to support the advancement of the global warranty management profession, its mission since formation in 2006.

For additional information about the new research initiatives, please contact Sarah Murray at 781-794-3214 or sarahbethmurray@gmail.com. Reports are available to qualified members of the media. For information on purchasing reports, contact insights@idc.com; reporters should email sarahbethmurray@gmail.com.

About IDC Manufacturing Insights

IDC Manufacturing Insights provides business and IT decision-makers with fact-based research and analysis to inform and support critical business decisions. The global independent research and advisory firm closely follows processes associated with the design, development and distribution of goods across markets including Discrete Manufacturing, Process Manufacturing, High Tech/Electronics Manufacturing, and Consumer Packaged Goods. IDC Manufacturing Insights' research and analysis is critical for end-users, as well as hardware and software suppliers, and technology service providers. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit www.idc-mi.com [http://www.idc-mi.com], email info@idc-mi.com, or call 508-988-7900. Visit the IDC Manufacturing Insights Community at http://idc-insights-community.com/manufacturing [http://idc-insights-community.com/manufacturing].

###