New IDC MarketScape Provides a Vendor Assessment of the Worldwide Unified Communications and Collaboration Market for 2013

FRAMINGHAM, Mass. July 1, 2013 – International Data Corporation (IDC) has published a new vendor assessment profiling the leading vendors in the worldwide unified communications and collaboration (UC&C) market. The IDC MarketScape report found that Cisco, Microsoft, and Avaya are Leaders in the UC&C market for 2013.

"UC&C customers have a variety of excellent platforms to choose from, but also the challenge of figuring out which vendor solutions are most appropriate for them," according to Rich Costello, IDC Senior Research Analyst, Unified Communications/Enterprise Communications Infrastructure. "Selecting a UC&C vendor solution should be based on several factors including whether vendors meet the organizational criteria for call control, user profiles, communication and collaborative applications, cost savings and benefits, and revenue-generating opportunities."

Other vendors profiled in this IDC MarketScape analysis and ranked as either Major Players or Contenders in the UC&C market include Aastra, Alcatel-Lucent Enterprise, Digium, Huawei, IBM, Interactive Intelligence, Mitel, NEC, ShoreTel, Siemens Enterprise Communications, and Toshiba America.

IDC is seeing renewed interest in UC&C solutions, driven particularly by segments such as mobility, collaboration, video conferencing, and business process integrations with communications (CEBP). In addition, a good percentage of the global market is still slowly transitioning (or planning to transition) from old telephony and messaging platforms to new UC&C platforms and solutions. However, many companies still face challenges over issues such as cost justification, return on investment (ROI), identifying proper use cases, implementation and support skills, and the integration complexities associated with UC&C deployment projects.

The report, IDC MarketScape: Worldwide Unified Communications and Collaboration 2013 Vendor Analysis (IDC #241818) represents a vendor assessment of the unified communications and collaboration market through the IDC MarketScape model. Buyer input was used to generate this research, including phone interviews of the participating vendors' clients. This assessment discusses both quantitative and qualitative characteristics that explain a vendor's success in this market. With a focus on the worldwide UC&C market, the evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape, please contact Karen Moser at

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. For more than 49 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting