New IDC Worldwide Cloud Professional Services MarketScape Considers Buyer Perception of Key Characteristics and Provider Capabilities

FRAMINGHAM, Mass. August 14, 2013 – A newly published International Data Corporation (IDC) MarketScape ranked 13 leading vendors participating in the worldwide cloud professional services market. A significant and unique component of this evaluation is the inclusion of the perception of cloud professional services buyers of both the key characteristics and the capabilities of these providers.

IDC MarketScape: Worldwide Cloud Professional Services 2013 Vendor Analysis (IDC #242401), evaluated the following vendors – Accenture, Capgemini, Cisco, CSC, Dimension Data, Fujitsu, Hewlett-Packard, IBM, Infosys, Microsoft, PwC, Unisys, and Wipro. A majority of the vendors earned recognition for the overall strength of their capabilities, although buyers felt most vendors had certain areas that require further improvement. These improvements would elevate a vendor's position in the cloud professional services market and would eventually help attract buyers.

The IDC MarketScape methodology placed Accenture and IBM in the Leaders category.

"Vendors in this MarketScape generally received their highest marks from buyers in the areas of providing technical insights and competence," said Gard Little, Research Director, IT Consulting and Systems Integration Strategies. "The lowest scores were typically for managing vendor staff turnover during a project's lifetime. Providers who excel at managing these transitions more effectively will increase customer satisfaction, and ultimately, demand for their services."

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScapes, please contact Karen Moser at

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. For more than 49 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting


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