Top Integrated Collaborative Environments (ICEs) Vendors Keep the ICE Flowing, According to IDC

FRAMINGHAM, MA – JULY 23, 2002 – The integrated collaborative environments (ICEs) market for corporate messaging and collaboration is expected to hit $1.57 billion in revenue by 2002, a slight decline from the prior year. Total ICE users worldwide will jump from 210 million in 2001 to 240 million worldwide in 2002, according to IDC.


"Integrated collaborative environments have dominated corporate messaging and collaboration for the past five years. The degree to which this will still be true five years from now will depend on how well ICE vendors address customers' emerging needs in the areas of wireless/mobile access and Web services, as well as the ongoing need to reduce the total cost of ownership," said Mark Levitt, vice president of IDC's Collaborative Computing program. The results of IDC's analysis of the top three vendor performances in 2001 worldwide are as follows (in alphabetical order):

IBM (Lotus Domino/Notes) – #1 in revenue and ability to gain share (IDC Leadership Grid)

Microsoft (Exchange/Outlook) – #1 in new users, total users, and market opportunity alignment (IDC Leadership Grid)

Novell (GroupWise) – #3 in revenue and ability to gain share, as well as in new users, total users, and market opportunity alignment (IDC Leadership Grid)

IDC's recently published document, Worldwide Integrated Collaborative Environments Forecast and Analysis, 2002- 2006: How Vendors Can Keep the ICE Flowing (IDC #27600) examines the worldwide ICEs market and leading vendor performance for 2001 and updates our 2002-2006 forecast for revenue and new and total users. It explores the suppliers of ICE products in vendor profiles and analysis, and identifies the characteristics that vendors will need to succeed in the future. Please note that the revenue forecast and assumptions in this new study updates those published in Worldwide Integrated Collaborative Environments Forecast, 2002-2006: The Chances for a Second ICE Age (IDC #26579, February 2002).

To purchase this document, call IDC's volume sales hotline at 508-988-7988 or email

About IDC

IDC is the foremost global market intelligence and advisory firm helping clients gain insight into technology and ebusiness trends to develop sound business strategies. Using a combination of rigorous primary research, in-depth analysis, and client interaction, IDC forecasts worldwide markets and trends to deliver dependable service and client advice. More than 700 analysts in 43 countries provide global research with local content. IDC's customers comprise the world's leading IT suppliers, IT organizations, ebusiness companies, and the financial community. Additional information can be found at

IDC is a division of IDG, the world's leading IT media, research and exposition company.


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